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Manufacturing Customer Service Manager

Colorado Springs, CO

Employment Type: Permanent Job Number: LW52245023

Job Description

Front Range Staffing is seeking an experienced Customer Service Manager in Colorado Springs. Pay starts between $95,000 to $125,000, depending on experience.    An ideal candidate for this company would possess the following skills and experience:    
  • Requires five years of customer service experience, including at least two years of supervisory or managerial experience, preferably in a Manufacturing, Production or Machinery environment.  
  • Supervise daily operations of customer service and service needs, including setting goals, monitoring progress, and fostering strong customer relationships.
  • Develop and execute strategic plans to achieve customer targets, regularly reporting progress to the CEO and presenting value propositions.
  • Manage team goals, generate and review reports to monitor progress, and coach field service employees on efficiency and productivity.
  • Administer the evaluation, allocation, and management of physical and financial resources, including hiring, training, and effective assignment of personnel.
  • Build and sustain strong customer relationships, proactively understanding their business objectives and needs.
  • Address customer queries and complaints promptly and understand industry trends and landscapes.
  • Maintain a pipeline to fulfill customer needs and establish a reliable customer loyalty program.
  • Uphold safety regulations, company policies, and procedures, and perform assigned duties professionally and efficiently.
  • Demonstrate strong leadership, motivation, excellent communication, and customer service skills.
  • Plan and execute effective strategies and possess technical knowledge or experience with manufacturing machinery.
  • Background in resolving machinery issues or possessing technical expertise in CNC machinery are preferred.
  • Bachelor’s degree in engineering or business is preferred.
 Please apply by emailing your resume to jobs@frontrangestaffing.com and then call for immediate consideration. Front Range StaffingPh: (719) 323-6632Frontrangestaffing.com  
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